Progress on refunds
12 months ago – Fri, Feb 02, 2024 at 10:36:05 AM

大家好，我们整理完了至今为止所有未被处理、遗失或未被回复的有关退款的要求。

Hi everyone, we've finished collating all the unprocessed, lost, or unanswered requests for refunds so far.

由于当前我们的主要支付手段为Paypal，因此我们已经向所有申请退款的用户发送了邮件，以确认该邮箱是否可以接受Paypal付款。

As our main means of payment is currently Paypal, we have sent out emails to all users requesting refunds to confirm that the email address can accept PayPal payments.

我们再次对您的支持表示感谢。
也希望您可以对EMBER保持关注，我们会继续完善这个系列。

Once again, we would like to express our gratitude for your support.
We also hope you can stay tuned to EMBER as we continue to improve this series.

如果您的邮箱可以接受Paypal付款，我们会直接把钱打过去。
如果您的邮箱无法接受Paypal付款，我们会与您协商别的支付途径。

If your email address can accept PayPal payment, we will send the money directly.
If your email address cannot accept PayPal, we will negotiate with you for another payment method.

此外，我们还检查了一些古老的邮件，包括一些确认进度的信息，或者一些修改地址、修改用户信息等需求，接下来几天我们会一一回复。

In addition, we have also checked some old emails, including some messages confirming progress, or some requests for address changes, user information changes, etc., and we will reply to them all in the next few days.

Hello everyone, this is a long overdue, important update.
about 1 year ago – Sun, Jan 28, 2024 at 06:57:09 AM

大家好！

Hello, everyone!

我知道，在过去的几个月，我用“抗洪救灾”来形容工作室成员的工作状态——除了在Discord等社交平台上放出的零星信息外，我们将所有精力都投入到任何能够为工作室带来现金的事务中去，以此来度过了这最最接近破产的几个月。

I know I've used the term "flood relief" to describe how the studio members have been working over the past few months - except for sporadic messages on Discord and other social media platforms, we've been devoting all of our energies to whatever we can to bring in cash for the studio to get through the months that have come closest to bankruptcy. 

我也知道，“经营困难”并不是闭嘴保持沉默的理由，但确实情况每一天都在变化，当我们想要发一篇更新时，总是很难整理出头绪。

I know that "business difficulties" are no reason to keep quiet, but the situation indeed changes from day to day, and it's always hard to keep track of what we're doing when we want to post an update.

许多玩家因此无法得知我们的进度，对此我十分抱歉。

I apologize for the fact that many of our players have been unable to keep up with our progress as a result.

在开始本次更新的正式内容之前，先说几个最主要的事情：
    1. 直到目前为止，我们还没有破产，并且在2024年也没有破产的计划。
    2. 我们不会降低产品的标准或减少分量。
    3. 截止到目前为止，还有十多个玩家的退款申请我们没有处理完，我们会在2月2日前处理完。
    4. 我们还在开发新产品，这个系列的开头确实不完美，但它会继续下去。

Before we start the official content of this update, a few top things:
   1. we have not gone bankrupt until now and have no plans to do so in 2024.
   2. we will not lower the standard of our products or reduce the portion sizes.
   3. as of now, there are still more than a dozen players' refund requests that we haven't finished processing, and we will do so by February 2nd.
   4. we are still working on new products, the beginning of this series is not perfect, but it will continue.

以下是正文：

Below is the maintext:

· 这几个月，到底发生了什么？

· What's been going on these past few months?

8月，在PM阶段结束时，一切似乎都在好转。
虽然我们没找到合适的宣传途径，但PM的成绩看上去还不错。这些新流入的资金可以很大程度的缓解我们的压力，让后续的交付变得流畅。

In August, at the end of the PM phase, things seemed to be looking up.
Although we hadn't found the right way to publicize it, the PM results looked good. This new influx of funds will go a long way in relieving us of the pressure to get the subsequent deliveries flowing.

然后，当我们在9月与工厂推进进度时，Paypal和Stripe都冻结了我们的资金。
经过我们的努力沟通，Paypal在9月下旬解冻了资金——哦耶！
而Stripe退回了我们全部的订单——太糟了！

Then, when we were moving forward with the factory in September, both PayPal and Stripe froze our funds.
After our efforts to communicate, Paypal unfroze the funds in late September - oh yeah!
And Stripe returned our entire order - too bad!

由于Stripe占了我们订单数量的很大一部分，我们一时间不知道该向工厂下多少订单，只能要求工厂先推进生产，一些数量和细节慢慢确认。
然后我们搭建Shopify网页，把订单信息转过来，等等。
然后我们通过为大家发送邮件订单的方式，以Paypal回收这些订单….直到今天，大概回收了一半。

Since Stripe accounted for a large portion of our order quantity, we didn't know how much to order from the factory for a while, and had to ask the factory to move forward with production first, with some quantities and details confirmed slowly.
Then we set up a Shopify page to turn over the order information, etc.
Then we recovered these orders by PayPal by sending email orders to everyone .... Up until today, about half of them have been recovered.

然后，模具坏了，拉回到模具厂修，拉回工厂继续生产，我们跟工厂千叮咛万嘱咐，希望中国新年之前完成英文版和日文版的生产，工厂表示“你们的钱来得太晚了，我们尽快安排，但是没时间在生产前打样了。”
我想了想，反正中文版已经生产完了，我觉得应该不会有别的问题了。

Then, the mold broke, pulled back to the mold factory to repair, and pulled back to the factory to continue production, we told the factory a thousand times, hope that the Chinese New Year before the completion of the English and Japanese versions of the production, the factory said, "your money came too late, we arrange as soon as possible, but there is no time to sample before production." 
I thought about it, and since the Chinese version had already been produced anyway, I didn't think there would be any other problems.

然后12月，惊喜来了。

Then in December, the surprise came.

PayPal又把我们的一大半资金冻结了，并且为我们设置了60%的滚动准备金（相当于，我们每收到100块钱，Paypal就要扣押60块钱长达半年），我们Paypal里的钱快要不够支付工厂的尾款了。
交涉了很久，未果。
没错，现在你在我们的网上商店购买我们的产品，其中一大半钱我们要等半年才能拿出来。

PayPal froze a large portion of our funds and set a 60% rolling reserve for us (equivalent to, for every $100 we receive, Paypal will hold $60 for up to six months), and we don't have enough money in PayPal to make the final payment to the factory.
Negotiated for a long time, unsuccessfully.
That's right, now you buy our products from our online store, and a good chunk of that money we have to wait six months to get out.

另一个惊喜出现在1月24日——我们收到了试生产的样品。
我想你已经猜到了。
产品有问题，“RDL核心”和“铁骑”都缺少1张卡片，部分卡片的日文和英文印混淆了。
顺便，我们检查了一下，还真不是工厂的错误——我们自己提交的时候太着急，文件做错了。
所以就在现在，我们的一个成员前往了东莞，去负责监督重金属的包装工作了。

Another surprise came on January 24th - we received samples of the pilot production.
I think you've guessed it.
There was a problem with the product, both "RDL Core" and "Cavalry" were missing 1 card, and some of the cards had the Japanese and English prints mixed up.
By the way, we checked and it really wasn't the factory's fault - we were in too much of a hurry to submit it ourselves, and the file was done wrong.
So now, one of our members has traveled to Dongguan to oversee the packaging of Heavy Metal.

以上，就是上次更新后，直到今天，我们所面对的最主要的事情。

Above, are all the things we've been dealing with since the last update, until today.

· 我的退款呢？

· Where's my refund?

首先，十分抱歉，截止到目前为止，还有十多个玩家的退款申请我们没有处理，我们会在2月2日前处理完。

First of all, I'm very sorry to say that there are still a dozen or so player refund requests that we haven't processed as of this writing, and we'll have them processed by February 2nd.

从上面的流水账中，您应该能看到，由于反复切换平台和付款方式，我们的玩家订单有些混乱，加上我们直到这周才真正有可以支配的Paypal的钱，现在需要一点时间来核对订单并进行退款。
您的退款申请，我们会处理的，一分钱都不会少，并且再次为您的愤怒而表示抱歉。

As you should be able to see from the running tally above, due to repeatedly switching platforms and payment methods, we've had some confusion over player orders, and with the fact that we didn't have Paypal money at our disposal until this week, it's taking a bit of time to reconcile the orders and issue refunds now.
Your request for a refund will be processed, not a penny less, and again, we apologize for your anger.

· 接下来呢？

· What's next?

2月10日是中国农历春节，在那之前和之后的差不多十多天，工厂生产和运输都会受影响，所以如果一切顺利，这批货将在2月底被生产出来，并装船运走。

February 10th is the Chinese Lunar New Year, and factory production and shipping will be affected for almost a decade or so before and after that, so if all goes well, this batch will be produced and shipped by the end of February.

第二批（UN和游戏包）的进度反而受到的影响较小，年前的拖延导致一些内容拖到了春节后。
我们争取在3月底交付中文众筹版，然后紧接着就生产其他语言版本。

The progress of the second batch (UN and game packs) has been less affected instead, with delays before the year leading to some content being delayed until after Chinese New Year.
We're aiming to deliver the Chinese crowdfunding version at the end of March, and then produce the other language versions right after that.

· 好吧，看上去全都是让人不开心的事情。那么在上一个更新到今天期间，项目有什么实际的进度吗？

· Well, it looks all upsetting. So any real progress on the project between the last update and today?

在这个期间，我们的设计团队产出了一些新产品——后面会提到，我们希望通过销售这些东西来获得继续开发的钱；

During this period, our design team produced some new products - as will be mentioned later, we hope to sell these to get money to continue development;

我们的规则团队终于完成了中文版的1.0规则，没错，现在这份规则正在润色和翻译，因为年后它们就要与第二批次的内容一起递交给工厂；

Our rules team finally finished the Chinese version of the 1.0 rules, and yes, this is now being touched up and translated, as they're going to be submitted to the factory with the second batch of content after the first of the year;

我们的产品团队完成了第二批次（UN和游戏包）最后几块模具的设计和下单，一位“白骑士”帮助我们负担了这些模具几十万元的生产成本，这使得第二批次的生产终于得以顺利推进；

Our product team finished designing and ordering the last few molds for the second batch (UN and game packs), and a "white knight" helped us cover the hundreds of thousands of dollars in production costs for these molds, which allowed the second batch of production to finally move forward;

我们的模具厂完成了第二批次其他模具的准备工作，此前，由于第二批次一直被推迟，它们在仓库里封存了很久；

Our mold factory completed the preparation of the other molds for the second batch, which had been in storage for a long time because the second batch had been delayed;

在1月，我们的资金彻底见底的时候，是一位玩家伸出援手借了我们几十万用于周转的钱，我非常感谢他，他是我们的另一位“白骑士”，这些钱使得第二批次（包括众筹版和一小批现货）的交付有了保障。

In January, when we were at the bottom of our funds, one of our players lent us hundreds of thousands of dollars in working capital, and I'm very grateful to him for being another one of our "white knights", which made it possible to secure the delivery of the second batch (both the crowdfunded version and a small batch of stock).

· 你没提到第三批次的事情。

· You didn't mention the third batch.

有关第三批次，也就是GoF的产品，我们正在认真的研究如何重新进行模具设计。
请给我一点点时间来解释一下为什么要这么做：

Regarding the third batch, the GoF, we are seriously looking at how to re-design the mold.
Please give me a little time to explain why we're doing this:

我们在早先的一篇更新中，提到了GoF的一些模型造型收到玩家们的意见较多，我们那时就已经着手要进行设计调整了。

In one of our earlier updates, we mentioned that some of GoF's model shapes received more comments from players, and we were already working on the design tweaks we were going to make at that point.

此外，在RDL和UN的设计都已经定型并生产出塑料模型后，我们发现之前的一些设计思路确实不太好，比如零件数量太大，拼装过于复杂。
现在，GoF的预计目标是在2024年6月开始制作模具，然后在年底前交付，我们现在有时间将之前获得的经验应用在这套产品上，降低玩家的制作难度。

In addition, after both the RDL and UN designs had been finalized and plastic models produced, we realized that some of our previous design ideas weren't very good, such as too many parts and overly complicated assembly.
Now that GoF's projected goal is to start making the molds in June 2024 and then deliver them by the end of the year, we now have time to apply the experience we gained previously to this set and make it less difficult for players to make.

至于成本，虽然重绘模具会导致之前的绘图成本损失，但更简易的拼装过程在长销时应该会带来更好的销量，弥补这部分损失。
造型上不会大幅度变化，GoF的美术风格会得到保留。

As for cost, while redrawing the molds will result in a loss of previous drawing costs, the easier putting-together process should result in better sales when it comes to long sales, making up for that loss.
The modeling will not change drastically, and the GoF art style will be retained.

· 好吧，让我们来聊聊新产品的事情？

· Okay, let's talk about the new product？

首先，今天介绍的大多数新品，都属于LAB系列，也就是月尘的小批量生产系列。
这个系列的产品将采用3D打印、树脂翻模、金属翻模、激光切割等工艺，小批量的将一些实验型的产品投入市场。

First of all, most of the new products introduced today belong to the LAB series, which is EMBER's small-batch production series.
This series of products will use 3D printing, resin molding, metal molding, laser cutting, and other processes to put some experimental products on the market in small batches.

前5款都是改造包，可以将您手中的塑料套件改造为战斗故事“止损”中两只队伍的专用机体。
渲染图中灰色的部分需要玩家使用RDL的基础套件，红色的是改造包内的3D打印零件，改造包内还包括改造部件的卡片，他们中大多数都有不同于原款的属性，可以丰富游戏时的部件选择。

The first 5 models are all conversion kits, which allow you to transform the plastic kits into specialized bodies for the two teams in the side story "Stop Loss".
The gray parts in the rendering require the player to use RDL's base kit, while the red ones are 3D printed parts from the conversion kits, which also include cards for the converted parts, most of which have different attributes than the original ones, allowing for a wider range of parts to be used in the game.

第一款，可将普通型“泥沼”改造为“蚰蜒”中队的“强化型泥沼”，包括强化了侦察和通讯能力的改进型泥沼核心，AC32上的霰弹枪附件，拥有特殊造型的标准型下肢，以及左手的空手——蚰蜒中队偏向远距离战斗，他们的泥沼不携带“菜刀”。
当然还包括一款特殊的四联装导弹发射器。

The first, the Enhanced Mire, transforms a normal Mire into a Geji Squadron type, including an improved Mire Core with enhanced scouting and communications capabilities, a shotgun attachment on the AC32, and an empty hand on the left arm - their Mires do not carry "choppers", as they favor long-range combat, and a standardized lower limb with a special shape.
Of course, a special quad missile launcher is also included.

第二款是另一个改造包，可以将一台沙丘改造为“蚰蜒”中队的队长机：将标准下肢改造为辅助臂下肢，以及一支全新的AC35型狙击步枪，配合上蚰蜒经典的四联装导弹，最大限度的强化远程攻击能力。

The second is another conversion kit that transforms a Dune into a Geji Squadron Leader: the standard lower limb is converted to an auxiliary arm lower limb, and a new AC35 sniper rifle is added, along with the Centipede's classic quad missiles, to maximize long-range attack capabilities.

第三款则是一套制作“野鸭”小队中突击手的改造件——双打桩机和双手枪，为野鸭小队带来类似UN机体的操作手感，作为精英小队，野鸭全队装备的都是特制的战斗核心，背后的数据背包则是特殊的任务道具。
 

The third is another conversion kit for the Mallard's commandos - dual pile drivers and dual pistols to give the Mallard a UN-like feel. As an elite squad, the Mallards are equipped with special combat cores, and the data packs on their backs are special mission props.

第四款被称为“炸弹鸭”，野鸭小队为霰弹枪加装了专用攻击头，使其兼具了近距离的射击和近战功能。

The fourth model is known as the "Bomb Duck", and the Mallard Squad added a specialized attack head to the shotgun, giving it both close-range fire and melee capabilities.

第五款是“侦察鸭”，野鸭小队的支援机体，装备了极具辨识度的极光改造型核心，以及投掷型侦察无人机，是野鸭小队的眼睛，相信在短篇故事中会有亮眼的表现？

The fifth is the Scout Duck, the Mallard Squad's supporter, equipped with the recognizable Aurora Modified Core and a drop-type Scout Drone, the eyes of the Mallard Squad, which I believe will have a bright performance in the side story.

以上五款改装包都计划在2~3月正式推出，与之同步的，我们也会放出刚才所提及的战斗故事“止损”，以及对应的战斗故事包，让玩家可以扮演“野鸭”或“蚰蜒”。
在战斗中，你将体验到，在月背最好用的“谈判技巧”——即便双方同为RDL派系的公司。

The above five conversion kits are all scheduled to be released in February/March, and parallel, we will also release the side-story "Stop Loss" mentioned earlier, as well as the corresponding battle story packs, which will allow players to play as either "Mallard" or "Geji". "Centipede.
In the battle, you will experience the best negotiation skills on the back of the moon - even if both sides are in the same RDL faction.

另一款比较轻度的产品，则是之前提到过的造型手，这些3D打印的手部零件让你可以轻松的复原出丢弃武器后的状态，或者单纯是让棋子空手的造型更加自然精美。
第一款造型手套装预计包含8对空手，图片展示的只是其中两只。
Another more lightweight product, is the previously mentioned Modeling Hands, 3D printed hand parts that allow you to easily recover a weapon after discarding it, or simply to give a more natural and beautifully stylized look to a miniature's empty hand.
The first modeling handset is expected to contain 8 pairs of empty hands, and the pictures show just two of them.

这次的另一个重点消息，就是我们会推出中立生产商的机体，这是它的样子：

The other key news this time around is that we'll be releasing a Neutral Manufacturer Unit, and this is what it will look like:

这台机体本来是独立设计师Lancelot老师的个人作品，我们认为它非常适合月尘的世界观，并且很好的为月尘引入了更多充满工业感的元素，因此与Lancelot老师达成合作，就将它加入到了游戏中，感谢Lancelot老师创造的作品！

This mech was originally the personal work of independent designer Lancelot, and we thought it would be a perfect fit for the worldview of EMBER and introduce more industrial-feeling elements to EMBER very nicely, so by entering into a partnership with Lancelot, we added it to the game, thanks to Lancelot for creating it!

这款机体，以及它的其他兄弟机型，都将有可换装的部件，可以作为游戏中的单位登场战斗，它们属于一家全新的中立生产商，您的队伍属于哪个派系都可以雇佣它们。
他们还会有独特的规则和玩法，能与您本来的队伍产生奇妙的化学反应！

This mech, as well as its other sibling units, will have interchangeable parts that can be used as in-game units to debut in combat, and they belong to a brand new neutral manufacturer that can be hired by whichever faction your team belongs to.
They'll also have unique rules and playstyles that can create fantastic chemistry with your original team!

有关它和它的兄弟们，我们后续会继续放出更明确的信息，并在完成第一批产品的准备后开售，大致也会在3~4月。

We'll continue to release more definitive information about it and its brethren as we go along, and will open for sale once we've finished preparing the first batch, which will be roughly in March/April as well.

除了这些之外，我们的礼品线也在推进了。

Aside from that, we're moving forward with our gift line.

我们没有忘记在众筹刚刚成功的时候，我们抽取了幸运玩家，获得1/24的MAP雕像，只是后来因为各种原因这个事情总被拖延。

We haven't forgotten that when the crowdfunding was first successful, we drew lucky players for 1/24 MAP statues, only then this was always delayed for various reasons.

最近，我们做了一个样品，并且正在做更多——是的，伴随着正式的产品交付，我们会把这些升级的幸运奖品送给当年抽奖的获得者，并且预计将让这条产品线在5月后处于可售状态。

Recently, we did a sample and are in the process of doing more - yes, along with official product delivery, we'll be giving these upgraded lucky prizes to the winners of that year's raffle and expect to have this line in a saleable state after May.

以上，就是近期最主要的开发进度，可以看到，我们尝试着制作了一些相对工期更短，并且能快速影响到玩家游戏体验的内容。

Above, the most recent development progress can be seen as we try to produce content that has a shorter relative duration and can quickly impact the player's gaming experience.

我们希望用这种方式，保持游戏环境的活跃度，尤其是在UN交付之前，希望能够以这些新品的方式丰富玩家们的体验。

In this way, we hope to keep the game environment active, especially before UN is delivered, and hopefully enrich the players' experience with these new products.

另外，把这些内容提到现在，主要就是为了工作室的经营赚取流动资金，所有的收益，都会最优先被用于开发GoF的模具和确保众筹产品的交付，请大家放心。

In addition, the main purpose of bringing this content to the present is to earn working capital for the studio's operation, and all the proceeds will be given the highest priority to be used for developing GoF's molds and ensuring the delivery of crowdfunded products, so please rest assured.

· 那么，你们的产品后续将如何销售？

· So, how will your products be sold subsequently?

如果您是参加了2019众筹（或2023年PM）的玩家，并且已经支付了运费，那么很快我们就会将RDL的产品发出了，真的很快了，再坚持一下，就能收到产品了！

If you are a player who participated in the 2019 Crowdfunding (or 2023 PM) and has paid for shipping, we will be sending out the RDLs soon, really soon, so hang in there a little longer and you'll receive your product!

如果您是参加了众筹，但没有支付运费的玩家——情况可能有很多种：
信用卡付款了被Stripe退回了/忘了付款/根本就没收到邮件/信用卡付款了但没被退回
我们还在整理，后续还会和您发邮件沟通。

If you are a player who participated in the crowdfunding but did not pay for shipping - there can be a variety of situations:
Credit card payment was made and returned by Stripe / Forgot to pay / Didn't get the email at all / Credit card payment was made but wasn't returned
We are still sorting this out and will follow up with an email to communicate with you.

如果您没有参加众筹，并且此时确实对这个产品感兴趣，那么我们会在处理完当前的退款后，开放线上的购买渠道：

If you didn't participate in the crowdfunding campaign and are interested in the product at this time, we will open up the online store after processing the current refund:

中国大陆用户可以淘宝搜索“鲤鱼杂货铺”
其他地区的用户可以直接登陆我们的官方商店queti-tectonics.com
这两个渠道未来是会持续存在的，就是我们正式的官方网店了，现在您点进去看的话，我们的大多数SKU都还没上架，因为这几天还要先处理退款。

Mainland China users can search for "鲤鱼杂货铺" on Taobao.
For those in other regions, you can visit our official store https://www.queti-tectonics.com/.
These two channels will continue to exist in the future and will be our official online store, but most of our SKUs are not yet available if you click on them right now, as refunds are still being processed for the next few days.

最后，如果您是经销商，那么非常欢迎来和我们聊聊！
在此之前，我们对跨国贸易一无所知，也不知道实体销售到底应该怎么做，因此对于所有经销询问我们都无法给出明确答复。
现在我们做好准备了，也非常期待与来自世界各地的经销商朋友们真诚的洽谈，所以如果您有兴趣，欢迎给我们发邮件！

[email protected]

Finally, if you're a retailer, you're more than welcome to come and talk to us!
Before this, we knew nothing about trading across borders or how physical sales should work, so we couldn't give a definitive answer to all of our retailer inquiries.

Now we are ready and very much looking forward to talking to our distributor friends from all over the world in good faith, so if you are interested, feel free to send us an email!

[email protected]

以上，就是本次更新的全部内容。

Above, that's all there is to this update.

最后，请允许我个人，再次对所有直到现在都还在关注我们的朋友们，说一声谢谢。
不论您关注我们的原因，是充满期待，希望看到这个项目成功交付，还是抱持怀疑，想看看这事情最终如何，我都十分地感谢。

在持久的将亮不亮的黑暗中，我们度过了2023年，相信2024年，曙光就在前面。

Finally, let me personally, once again, say thank you to all of you who have been following us up until now.
Whether your reason for following us has been one of anticipation to see this project delivered successfully, or one of skepticism to see how this thing ultimately works out, I am very grateful.

We've made it through 2023 in a persistent darkness that will light up but not light up, and I believe that in 2024, the light of day is just ahead of us.

Follow up on Restoring BackerKit orders.
about 1 year ago – Wed, Nov 01, 2023 at 01:17:13 AM

Follow up on Restoring BackerKit orders.

Hello everyone, this is Queti Tectonics.

We have finished testing and will now begin the process of restoring your refunded BackerKit orders.

But first, we would like to express our gratitude to those backers who have consistently chosen to support us. The initial testing went smoothly, and the backers we reached have re-purchased their refunded Backerkit order with proper backer discounts and benefits on our new platform, as intended. Your support is what drives Queti Tectonics forward.

For the rest of our backers whose orders have been invalidated and refunded (refer to our previous updates), you will soon receive a new invoice from us, including a link to restore your order on our own e-shop platform. Prior to making the payment, please carefully review the comprehensive details of your order, including the address, contact information, and purchased items, to ensure their alignment with your previous BackerKit order.

After the majority of orders have been processed, we will begin the shipping process for overseas products. If you encounter any difficulties during the payment process, please don't hesitate to contact our customer service team at [email protected].

Due to the substantial quantity of orders, processing and dispatching them will require some time. We anticipate that all invoices will be sent within 1-2 weeks after this announcement. Therefore, you may receive the email after a certain period of time following the publication of this notice. We kindly ask for your patience.

If you notice any discrepancies or omissions in your order, please contact us promptly so we can address them.

If you do not receive an email in 2 weeks, don't hesitate to get in touch with our customer service using the email address associated with your order for further assistance.

We kindly ask for your patience if your order has not yet been processed; it may take some time till we process all the orders.

Thank you for your understanding and support.

Best regards, Queti Tectonics

Errata
over 1 year ago – Tue, Oct 24, 2023 at 03:51:51 AM

We are very sorry, but we found that some order IDs do not exactly correspond to Backer's information. We publish the correct Smoke Test form here.

The first batch of Orders is HERE!
over 1 year ago – Tue, Oct 24, 2023 at 02:55:52 AM

Hello everyone, this is Queti Tectonics.

We are pleased to inform you that progress is being made on the solution for refunded orders on BackerKit. The previous closed payment test has been successfully completed. As planned, we will now randomly select 10% of the total orders, which amounts to 75, for the first wave of Smoke Test.

The orders included in this wave are listed in the table at the end.

If your order is listed, you should have received an invoice from our official customer service email: [email protected]. Before making the payment, please carefully review the detailed information of your order, including the address, contact information, and purchased items, to ensure they match your previous BackerKit order.

Once the payment is successfully processed, your purchased products will be prepared and shipped to you. If you encounter any difficulties during the payment process, please don't hesitate to contact our customer service team at [email protected].

If you notice any discrepancies or omissions in your order, please reach out to us promptly so that we can address them.

If you have not received an email and are unsure if your order is included in the list, you can follow this tutorial to check your BackerKit order or contact our customer service using the email address associated with your order for further assistance.

We kindly ask for your patience if your order is not included in this first wave, as there will be subsequent batches in the near future.

Thank you for your understanding and support.

Best regards, Queti Tectonics


The Order List: